FAQ

Please click any question below to see the answer.

• Does Amadeus Pro run on Apple Silicon Macs?

  Yes, starting from version 2.8.4. It currently runs under Rosetta 2, but performance is indistinguishable from native and this allows it to use Audio Units that have not yet been ported to Apple Silicon.

• Is Amadeus Pro compatible with macOS Ventura?

  Yes, starting from version 2.8.9. If you are using an earlier version, please upgrade to the latest version.

• How do I transfer Amadeus Pro to another computer?

  If you purchased it on this website, just download Amadeus Pro to the new computer and reenter the license code that you received when you first purchased Amadeus Pro. If you lost your license code, please send me a short note from the email address used when originally purchasing the program.
  
  If you purchased it on the App Store, just reinstall it on the new computer from the Purchased tab of the App Store.

• What is your upgrades policy?

  Registered users of Amadeus Pro 1.x can purchase Amadeus Pro 2.x for $39.99 instead of the full price of $59.99 here. They will be issued with that special registration code that only works together with a valid registration code for Amadeus Pro 1.x.
  
  As a general rule for future upgrades, minor upgrades will always be free of charge to existing users. I reserve myself the right to charge for major upgrades, but existing users of the latest version before a major upgrade will always get a substantial discount.

• Why didn't I get a license key?

  If you purchased Amadeus on the Mac App Store, you will not be issued with a license key. Indeed, applications purchased on the Mac App Store do not require a license key to run. If you still have the demo version of Amadeus installed on your computer, you can simply move it to the trash bin and then reinstall it from within the Purchases tab of the App Store application.

• Is there an educational discount available?

  Yes, a 25% discount is available for students and faculty. Just send an email from your university address to Martin@HairerSoft.com asking for a discount coupon.
  
  It is unfortunately not possible to offer educational discounts through the Mac App Store, so this voucher only works on the HairerSoft webstore.

• Can I still download version 1.x of Amadeus Pro?

  Yes, you can still download version 1.5.5 by clicking on this link.

• What happened to my Audio Units?

  Some Audio Units have not been compiled for 64 bit yet, and so they will not be recognised by Amadeus Pro by default. First, you may want to check on your plug-in's manufacturer's website: chances are that there is already a 64 bit version available. If not, you can launch Amadeus Pro in 32 bit mode: select it in the Finder, hit command-I (Get Info...) and check the "Open in 32-bit mode" option.

• Why are CD track names all wrong on CDs burned by Amadeus Pro?

  They only appear so in iTunes. The reason is that instead of correctly reading the CD-TEXT information contained on the CD (which is what a CD player does), iTunes tries to be smart and queries an online database (Gracenote) that tries to recognise the CD based on the lengths of the tracks. Chances are that your home-made CD will be matched with some completely unrelated commercial CD that just happens to have the same (or similar) track lengths, thus the resulting garbage. Apart from lobbying Apple to fix that bug (feature?) of iTunes, there's not much that one can do. To be fair, one possibility would be to burn the CD as a data CD instead of an Audio CD, but then most CD players wouldn't play it.
  
  As you can guess from the explanation, this problem is not specific to Amadeus Pro at all. It is just the same if you burn the CD with iTunes or any other other CD burning software.

• Why does Amadeus Pro refuse to create an Mp3/AAC file from my recording?

  This can happen if you try to create a high-quality compressed file from low-quality uncompressed audio, which is something that you would not want to do on purpose. Just decrease the bitrate in the Mp3/AAC settings to a lower value.

• Can Amadeus Pro record the output from another program?

  Not without any third-party software. The free programs SoundFlower and Jack OS X allow you to route the output of any program (like iTunes for example) into Amadeus Pro for recording. Please refer to the corresponding programs for instructions or look at Section 13.4 in the manual.

• What are the terms of the user license?

  You can find the terms of the single-user license here and the terms of the site license here. The upshot is that the single-user license is valid for one user (so if you and your partner use it that would require two licenses) but can be used on up to three different computers (so if you have a desktop computer at home and a laptop for travelling, you can have the program installed on both).

• Could you add a key shortcut for function XYZ?

  Go to the "Keyboard and Mouse" system preferences panel. On MacOS 10.3 and later, it allows you to assign key shortcuts to arbitrary menu items.

• Isn't it possible to undo actions in the repair center?

  Yes it is! The reason why the "Undo" menu item can be grayed out is just because it applies to the frontmost window, which should be the sound window. So, just select the sound window and you can undo as usual. You can also use the handy 'z' key shortcut (no command, just 'z') to undo and 'Z' to redo.

• The sliders for the record levels are greyed out and the input level is inappropriate, why?

  These sliders directly control the hardware. Therefore, they are only active if your hardware actually does provide gain control and the driver of your hardware implements it correctly. If your particular hardware doesn't support it, there's nothing that one can do about it. You should be careful to adjust the level of the signal to the correct level before it reaches your hardware (or using the controls of the hardware if it has some). Also, make sure that you are actually using the correct sound input device. You can check whether a particular device supports gain adjustement with the "Audio MIDI Setup" application in your Applications/Utilities folder (select the device and check whether the input sliders there are greyed out).
  
  Note that the iMic has a little black switch that allows you to switch between microphone level input and line-in level input. Make sure that this switch is in the appropriate position.

• Do you accept PayPal payments?

  Yes, if you purchase Amadeus Pro by clicking on the Store link, you will see that PayPal is one of the accepted means of payment.

• Amadeus attempts to make an internet connection at startup! What the heck?

  Occasionally, Amadeus makes an http query to see whether a new version is available. What happens is exactly the same as what happens when you click on this link and this link (i.e. it just retrieves two pieces of text). If you are concerned about this or choose not to believe what I say, you can disable version checking in the "Updates" section of the Amadeus Pro preferences.

• Is there a manual for Amadeus Pro?

  Yes! Select the menu item "Amadeus Pro Help..." in the "Help" menu. You can also download the manual here.

• I cannot open m4p files purchased on the Music Store with Amadeus, why?

  Apple decided to forbid third-party applications the access to m4p files. One workaround is to play the files in iTunes and to use Jack to record the output from iTunes. Another workaround is to burn the file on an Audio CD and to open it from there.

• What is an RIAA curve?

  In general, vinyl recordings are engraved with reduced bass levels and increased treble levels. In 1954, the RIAA (Recording Industry Association of America) introduced a standard filter that was used on nearly all phonograph recordings since then. The filter "RIAA" available from "Filters" in the "Effect" menu allows to compensate this filter in order to reproduce vinyl recordings in the correct way.